How can I contact Andaaz Fashion?
* BY PHONE:From USA: +1-8557411269 Outside USA dial: +1-8557411269 France: +33-170709166, U.K dial +44 (0) 8001337166, +44 (0) 121-6630409, Malaysia: +6 03 2788 4458 our lines are open from 08:00am to 02:00pm, Every Day.
* BY WHATSAPP:+44 (0) 7534937587
* ONLINE: Log on to Andaaz Fashion
* LIVE CHAT:we have a live chat feature in our website, you can simply click Live Chat and our customer care executive will respond to your queries.
* FACEBOOK CHAT:We have also facebook chat support for you, you can just simply click Follow Us On Facebook and enter your name, email address and click on start the chat button, our customer care executive will respond to your queries.
* SKYPE CALL:We have Skype support for you, just click here Contact Us On Skype and accept, our customer care executive will respond you.
* FREE INSTANT CALL BACK: We have a instant call back feature in our website, you can simply click Call Me Back and enter you contact number, you will receive a instant call back from our customer care executive.
* BY E-MAIL:You can e-mail orders or queries to email@example.com. To order please mention design number, size, color, quantity, delivery address along with postcode and contact numbers.
* BY POST: Andaaz Fashion
3rd Floor, Regal House
70 London Road
Middlesex, TW1 3QS
How do I find out about style, fit or fabric of a specific item?
Every style shown on our website has its own specific page – just click on an image of the product and you will be taken through to the page for that product. Product page has detailed description, size information, style, fabric, time to ship etc. For more details on size/ fitting please click SIZE GUIDE on the description page of every style.
What does Semi-Stitched material means?
As the name suggests, Semi stitched dresses are partly stitched dresses in which neck and hem Embroidery as well as patches are available on the Kameez and Dupatta (as shown in the image) only the sides are left unstitched. These dresses can be stitched as per one's measurements. As such, it is not possible to alter the pattern/ style of a Semi-Stitched Salwar Kameez during customization. Salwar/ pant fabric material comes with it, can be stitched to the desired size.
Do I receive confirmation once I have placed an order?
Once your details are confirmed, we will acknowledge your payment via e-mail for online orders, and for phone orders you will be given an order reference number. After dispatching your order we will send you an acknowledgment e-mail with your parcel tracking number.
What happens if an Item I have ordered is out of stock?
Every attempt is made by us to keep its stock levels accurate and fully up-to-date. Unfortunately, there may be rare occasions when physically we are out of stock. We will try to contact the customer by phone or email so please make sure you provide us with correct contact details at the time of placing the order. In case of incorrect contact details provided, or getting no response from the customer Andaaz Fashion reserves the rights to cancel the order for the unavailable items and send the rest of the order out.
How can I pay?
BY CREDIT CARDS:We use highly secured PSI DSS compliant payment gateways.We accept all major credit/ Debit cards.
PayPal: We accept payment through PAYPAL If your Credit or Debit card was refused while placing an order on our website Andaaz Fashion ,re-submit your order using a different card. For details on why your card was refused, please contact your card issuer.
What are your delivery charges?
We offer various delivery options. For standard delivery in USA shipping and handling charge is just $10.00, no matter how big the order is. For other delivery options please Click Delivery Charges.
Do you offer free postage service?
Yes, we offer free postage on purchase over $90 in a single Invoice. This offer is valid for delivery USA. For more details Click Postage Charges.
How long does it take to deliver?
We use reliable courier service like FEDEX, Aramex, DHL etc for our logistics requirements.We dispatch most of ready to ship goods within 1 working day of receiving the order but please allow 5 to 7 working days for delivery. Delivery time also depends on ordered items and shipping country..
What happens if I am unavailable to accept the delivery of my order?
We have partnered with courier companies of repute like FedEx, Aramex & DHL. They leave a card when there is no one to accept the delivery, they attempt the delivery two times. If still the recipient is unavailable, the parcel is returned to our facility. The delivery charge is non refundable and a further delivery request will incur fresh delivery charges. Our couriers may also leave parcels with neighbors in cases where customers are not at home.
What if I don't receive my parcel?
If you do not receive your goods within 5 working days you should call us at +18557411269. May be the item you ordered is missing and our dispatch department have not been able to contact you therefore causing a delay in dispatch. If your card is not registered to your billing address may also cause a delay. If however our records show that the parcel has been received & signed at your address then a claim must be made to the courier company. They will forward a written form which will need to be filled and returned in order to claim for goods.
How to return an item I ordered?
The items are exchangeable or refundable within 4 days of receipt. Please return faulty goods as soon you become aware of the fault.
Items must be returned in their original condition. Original condition means that items must be unused and unworn, with no marks, perfume or damage. Items should be returned in their original packaging with product tags/tickets attached.
Items altered or customized are non refundable or exchangeable
Returns should be sent to:
Regal House, 70 London Road
Middlesex, TW1 3QS
We do not offer a free return service, however we would be happy to exchange the goods for something else of your choice or a different size but postage charges are applicable We do not undertake any guarantee of availability of all sizes and colors on exchanges.
When do I get a refund once I have returned an Item?
Refunds will be processed as quickly as possible (we aim for within 14 days) but customers should allow up to 30 days for a refunds to be made. Please do not accept any parcel which is either open or looks damaged. Refuse these goods and contact us on +18557411269 (08:00am to 02:00pm, Every Day). Please note that we are not liable for any parcels you have accepted which are damaged.
I have forgotten my password to access My Account, how do I request a new password?
To request a new password, click on "My Account" and click the link "Forgot Your Password" enter your e-mail in the box provided and an email will be sent with your new password, once you have logged on with your new password you can change it to more suitable one.
I have changed my email address how can I update my details to my new email address?
To change your email address, log in to your account, click on MY PROFILE and change your email address and click "SUBMIT".
How do I care for my Garments?
A majority of our items are hand embroidered and therefore fragile in their usage. From time to time beading/ sequence may become displaced and this is not regarded as a fault but is due to the nature of the work. These garments should be worn with care. Please ensure that the first wash is 'Dry Clean' only. Heavy embroidered items can only be Dry Cleaned. More casual items should be washed separately in cold water and rinsed thoroughly. Please note that due to hand dyeing methods used the colors are not guaranteed. We cannot be liable for any damage to your garments due to not complying with the washing instructions given. It may not be possible to give full instructions on each garment therefore the above is a guideline of washing, if in doubt Dry Clean.
What if I receive my order and the package has been tampered with or is open?
If the packing is damaged or tampered, do verify the items quality and quantity with invoice before accepting the package from the courier service. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery and make complain to courier agency, so that we may pursue them.
What should I do if my credit/debit card has been refused when placing an order?
If your credit or debit card was refused while placing an order on our website Andaaz Fashion re-submit your order using a different card. For details on why your card was refused, please contact your card issuer.